FREQUENTLY ASKED QUESTIONS

Mobile Phlebotomy, NON-DOT drug testing, CLIA waived testing.

I am located in Northern California. I travel up to 20 miles in surrounding areas. Additional miles will be $0.67 per business miles.

Yes. A fully completed laboratory requisition issued from your physician or physician's office is necessary to schedule a blood draw appointment with Xpress Lab Services and for your specimens to be processed by a laboratory.

My service rate starts at $160

Xpress Lab Services is an independent "fee-for-service" platform. We do not bill your insurance for our services. You will be charged a one time fee directly for each ordered visit. We accept credit card and debit card currently.

Yes. I am licensed with the State of California as a Certified Phlebotomy Technician I, I am medical malpractice insured and I have my buisness license with the State of California. My credentials are available online at CDPH.GOV licesne look up.

If Xpress Lab Services draws the blood sample in the tube and it clots right away unbeknownst to the tech, we will come back an re-draw that tube at NO COST. Once the phlebotomist drops the samples off to the lab, and it is in their possession, it is now the labs responsibility. If there is a mistake on the labs end, we can come back to re-draw but can give a discounted rate at 50%. This will be a case by case matter. If I am unable to draw blood from you the day of the appointment due to small veins, being a hard-stick or dehydration, I can come back at a later time.

Xpress Lab Services is an independent service separate from your specified laboratory. Laboratory processing requires insurance information for billing and will not process results without verified insurance. Xpress Lab Services is not responsible for any issues involving medical insurance verification. We strongly suggest reviewing and properly fill out all required details on your ordering documents and requisitions before booking an appointment with Xpress Lab Services. If Xpress Lab Services deems your uploaded ordering documents or requisitions to be unacceptable after a confirmed order/appointment, you will be notified by Xpress Lab Services and will have to submit updated documents/requisitions OR the appointment or your appointment may be terminated.

All blood draw details and instructions should be provided by your physician or physician's office personnel and noted on your requisition prior to scheduling your Xpress Lab Services appointment. Although Xpress Lab Services technicians are highly experienced, we have no authorization to instruct or suggest fasting and or any other draw requirements.

Fasting for a lab test typically lasts eight hours but can be up to 12 hours. Although Xpress lab Services technicians are highly experienced, we have no authorization to instruct or suggest fasting and or other draw requirements. Contact your physician with any fasting or draw requirement questions prior to scheduling a Xpress Lab Services appointment to avoid any delay in processing.

Unless your physician instructs otherwise, you should continue to take your usual medications. Although Xpress Lab Services technicians are highly experienced, we have no authorization to instruct or suggest changes to your medication routine: If you are taking vitamin/mineral supplements, It is important to ask your physician whether you should continue those as well prior to your blood draw.

Yes. We understand you are busy, life happens, and you may need to cancel or reschedule your appointment. Let us know at once to avoid any fees, Cancellation and modifications of a booked appointment can be made up to one (2) hours BEFORE the beginning of your confirmed appointment time window with NO CHARGE to the credit or debit card on file provided.

Our mobile phlebotomists are highly experienced and can draw blood in almost any setting Whether it is from the comfort of your home, at your office, assisted living facility, senior living facility, group home, board and care, or a temporary location. Wherever you or your loved one may need service, Xpress Lab Services can come to you. Although we take pride in our level of customer commitment, Xpress Lab Services field technicians may have the reserve the right to deny blood draw services. Using their professional judgement, if our technician feels they are introduced to a questionable or inappropriate situation, extremely unsterile environment, threatened or concerned for their safety. they reserve the right stop and leave the premises at once.

With my experience and efficiency as a phlebotomist, a typical blood draw take about 10-15 mins. However, there are many factors that can slow down or even prevent a successful blood draw. If you are capable, we recommend you to prepare an area that is a comfortable place for you so the phlebotomist has a clean and workable enviroment for a sterile setup. Drink plenty of water prior to your schedule visit. Drinking water is highly encouraged because it hydrates your body and veins which makes them easier to go find and draw from aiding in a successful and prompt procedure. NOTE: If you are not available within the scheduled time of arrival or within our policy grace period, the technician will leave and you will be charges accordingly. Please review our cancellation policy for more information